Your business hours
US-based reps.
People answer your calls during your hours, in your time zone. Your reps train on your services, your script and your systems.
Phone services for medical, legal and professional-service businesses
US-based phone reps who book appointments, manage leads and run your front office
During your business hours, in your time zone, our reps answer your calls, book the appointment and transfer callers to your team live. Want 24/7? Add AI phone agents trained on your business for after hours and weekends.
Only your name and email are required.
A map of the United States showing example calls answered from coast to coast, about three by US-based Hemlock reps for every one by an AI agent.
- Pacific
- Mountain
- Central
- Eastern
Your phone is the front door of your business. Someone should be standing at it.
- Who picks up while you're with a patient?
- While you're in court?
- While your team is on another call?
- After you've closed for the day?
During your business hours, a Hemlock rep answers. They book the appointment, follow up on the lead, or put the caller through to you while they're still on the line. After hours, an AI agent trained on your business can take the call.
Services
What our reps handle on your phones.
Appointment setting
Sales lead or service request, our reps get the caller booked. They answer and call your leads, ask your qualifying questions, and set the appointment.
- Inbound and outbound calls
- Your qualifying questions
- Sales appointments and customer-service appointments
Lead management
We follow up with your inbound leads by phone, so the people who reach out hear back from a person.
- Follow-up calls to new leads
- Your script, your questions
- Leads worked toward a booked appointment
Virtual front office
Your front office, answered by our reps. Callers are greeted, common questions are answered, appointments are booked, and calls go to the right person. At a law office, that means putting the caller through to the attorney.
- Greeting callers and answering common questions
- Scheduling
- Calls and messages passed to the right person
Live call transfers
Our rep screens the caller, then puts qualified callers through to your sales team, attorney or provider while they're still on the line.
- Screening with your qualifying questions
- A warm hand-off to your team
Tell us how your calls come in. We'll follow up to set up a consultation.
Industries
For medical, legal and professional-service businesses.
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Medical
Patient calls answered and appointments booked during business hours.
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Legal
Callers screened and put through to the right attorney, and consultations booked.
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Professional services
Inbound leads followed up and appointments set for your team.
Your hours & coverage
Your business hours, covered. 24/7 if you want it.
We staff US-based reps for your business hours, in your time zone, anywhere from the West Coast to the East Coast. Need nights and weekends too? Add AI phone agents trained on your business, and your phones are covered around the clock by a blend of reps and AI.
After hours & weekends · optional
AI agents trained on your business.
When your office closes, AI phone agents answer your inbound calls, book what they can and pass the rest to your team.
24/7
The blend.
US-based reps during your hours, AI agents after hours. Round-the-clock coverage that helps control cost.
Who answers your phone at 5:15 on a Friday?
For larger teams, and beyond the phones
One partner as you grow.
Enterprise & multi-location
Dedicated rep teams for high call volume and multiple locations, each one trained on that location's services, hours and booking rules. Scoped with you from the first conversation.
- A dedicated team, scaled to your volume
- Every location's hours and time zone covered
- Reps work in your systems, under your name
Beyond the phones
The same team can help with the rest of what brings customers in and keeps your business running.
- Marketing
- Google and Facebook ads, funnels, landing pages and websites
- AI
- Custom AI agents and automations
- Consulting
- Business and workflow consulting
- Compliance
- Online marketing compliance for medical practices
How it works
Built around your business, not ours.
Tell us about your business.
Use the form below. Only your name and email are required.
We learn how you work.
Your services, your callers, your hours and time zone, and the tools you already use.
We train a rep for your project.
They answer as your business, under your name, and work inside your tech stack: your phone system, CRM and calendar.
Your phones are answered.
During your business hours, with AI agents after hours if you want 24/7. If we spot workflows or automations that would help, we'll suggest them.
FAQ
Questions buyers ask us.
What does a virtual front office do?
It answers your business phone the way your front office would. Our reps greet callers, answer common questions, book appointments and transfer calls to the right person. At a law office, for example, that means putting the caller through to the attorney.
Can your reps book appointments for me?
Yes. Appointment setting is the core of what we do, for sales leads and for customer-service appointments. Tell us how you book today, and we'll go through it in the consultation.
How do you handle and follow up on inbound leads?
Lead management is one of our core services. Our US-based reps follow up with your inbound leads by phone, using your script and your questions, and work them toward a booked appointment.
What is a live call transfer?
Our rep answers, finds out what the caller needs, and puts them through to the right person on your team while they're still on the line: your sales team, your provider, or the attorney handling the matter.
Can you work in the tools we already use?
Yes. Your rep works inside your phone system, CRM and calendar. If you'd rather start fresh, we can set up the phone, CRM and contact management workflows for you.
Are your reps based in the US?
Yes. All Hemlock reps are in the US.
What hours do your reps cover, and can I get 24/7?
We staff your phones for your business hours, in your time zone, anywhere from the West Coast to the East Coast. If you want 24/7, we add AI phone agents trained on your business to answer after hours and on weekends. You get round-the-clock coverage with a blend of US-based reps and AI, and it helps control cost.
Which industries do you work with?
Medical, legal and professional-service businesses.
Will callers know they're talking to Hemlock?
No. Your rep answers as your business, under your name, using your script and your systems. To your callers, they're part of your team.
Do you work with larger or multi-location organizations?
Yes. We build dedicated rep teams for high call volume and multiple locations, each trained on that location's services, hours and booking rules. Choose "Enterprise or multi-location" on the form below and we'll follow up.
Get started
Let's get your phones answered.
Tell us about your business and your calls. We'll follow up to set up a consultation. Only your name and email are required.
- hemlockms@gmail.com
- Office
- Mon–Fri, 9am–5pm ET