Legal

Privacy Policy

Last updated October 11, 2026

Who we are

Hemlock USA ("Hemlock", "we", "us") provides US-based phone representatives and related business services. This policy explains how we handle information collected through hemlockusa.com. Information we handle while answering calls or working for our clients is governed by our agreements with those clients.

What we collect

• Information you give us. When you use our contact form, we collect your name and email, and any company name, phone number, service interest and message you choose to add.
• Basic technical information. Like most websites, our hosting provider records standard request logs (such as IP address, browser type and pages requested) to keep the site running and secure.

How we use it

• To reply to your inquiry and set up a consultation.
• To provide, manage and improve our services.
• To keep the site secure and prevent abuse.

If you give us your phone number, we may call or text you about your inquiry. Message and data rates may apply. You can reply STOP to any text to opt out.

We do not sell your personal information.

Who we share it with

We share information only with service providers that help us run our business, such as our website host and our customer relationship management (CRM) system, and only as needed for them to provide that service. We may also disclose information if required by law or to protect our rights and the safety of others.

Cookies and analytics

We don't use advertising or analytics cookies on this site right now. If we add analytics later, we'll ask for your consent first and update this policy.

How long we keep it

We keep inquiry information for as long as needed to respond, provide our services and meet legal or business record-keeping requirements, and then delete it.

Security

We use reasonable safeguards to protect your information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask us to access, correct or delete the personal information you've shared with us, or to stop contacting you. Depending on where you live, including California, you may have additional rights under state law. We will not discriminate against you for exercising them.

Children

This site is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date above.

Contact us

Questions or requests about your information: hemlockms@gmail.com